We provide a garden waste collection service in Conwy.

We know these are unprecedented and challenging times for everyone, with many disruptions to everyday life. 

Unfortunately there is going to be a two week delay in the start of our new Garden Waste Collection Service, as we are unable to get key equipment that we require to deliver this service as a result of the COVID-19 pandemic.

This will mean that you will miss one collection from your annual subscription, so we will add this on at the end of the year, to ensure you have all the collections you have paid for.

We apologise for any inconvenience caused, and thank you for your understanding and patience.

Sign up and pay for collections here

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Please read our GDPR Privacy Notice which explains how we use and store the personal information you provide us with.

Bin deliveries have now started and we will endeavour to delivery any bin(s) that you have ordered in time for your first collection. 

To view an information leaflet explaining how to use the service click here.

Why sign up for this service?

  • Regular fortnightly collection
  • Easy to use wheelie bin – no more heavy bags
  • No need to visit the recycling centre

How much does it cost?

Collection costs are £35 per year for one brown bin and there is no delivery charge.

For additional bins:

  • Collection costs are £20 per bin for up to three additional bins.
  • There is a £20 delivery charge for any additional bin orders that you make after your initial order. 
  •  If you have already ordered your first bins and need more, then please contact us on 01492 555 898.

You can subscribe for the service at any point during the year. You will only be charged for the rest of the year, not the full 12 months.

If your property is not suitable for a bin please contact us on 01492 555 898.

What happens after I sign up for the service?

  • An information leaflet explaining how to use the service and an annual collection calendar will be emailed to you.
  • A brown bin will be delivered to your household.
  • We will collect your garden waste on a fortnightly basis. Collections start from 30th March 2020.

What can be recycled

  • Grass, leaves and weeds
  • Flowers and plants
  • Hedge clippings
  • Twigs and small branches
  • Shrub prunings
  • Bark

Bank Holidays

There will be no collections on the following dates:

  • Christmas Day
  • Boxing Day
  • New Year’s Day

Please refer to your collection calendar for alternative collection dates.

Frequently Asked Questions 

Is this a one off payment? 

No – you will need to pay each year for your collection service. There will be a charge for each bin collected.

Can I pay for a one-off collection?

No - we are only offering a subscription, but you can start this when you need it.

Can I line my bin to keep it clean or put bags of garden waste in the bin?

No, garden waste must be loose in the bin. Please do not place any bags in the bin.

Will extra garden waste be collected if left out beside bin?

No, only garden waste contained in bins will be collected.

What happens if I move house during my subscription?

If you move to another address in Conwy County, you can move your subscription with you if you let us know. If you move out of Conwy County, the subscription will stay with the property.

What if I need an assisted collection?

If you don’t have anyone to help you, you can ask for an assisted collection if you have difficulty moving your bin to the kerbside on collection day.

I don’t have space for a garden waste bin

Most households will have space for a garden waste bin, which is the easiest way to recycle. If your property isn’t suitable for a bin, please contact us on 01492 555898.

What should I do with the old green sacks?

You can use the old green sacks for moving your garden waste or for storage.