Frequently Asked Questions

My bin hasn’t been emptied. Why not?

If you have paid your annual subscription and have a payment sticker displayed on your bin and it has not been emptied, please report it here. A member of staff will then contact you regarding your collection.

If you have not yet signed up for garden waste collections for the current annual subscription period, you can do this here.

When is the current subscription period? The current subscription period runs from April 2022 to March 2023.
Is this a one-off payment?  No, you will need to pay each year for your collection service. There will be a charge for each bin collected.
Will the subscription fee reduce if I sign up later in the year? No, the fee will be the same no matter when you sign up.
Can I pay for a one-off collection? No, we are only offering an annual subscription. You can start your subscription at any time but you will pay for the full year.
Can I line my bin to keep it clean or put bags of garden waste in the bin? No, garden waste must be loose in the bin. Please do not place any bags in the bin.
Will extra garden waste be collected if left out beside the bin? No, only garden waste contained in bins will be collected.
What happens if I move to a new house during my subscription? If you move to another address in Conwy County, you can move your subscription with you if you let us know. If you move out of Conwy County, the subscription will stay with the property.
What if I need an assisted collection? If you don’t have anyone to help you, you can ask for an assisted collection if you have difficulty moving your bin to the kerbside on collection day.If you have an assisted collection with Conwy County Borough Council collections, you will automatically have an assisted collection with Bryson Recycling.
I don’t have space for a garden waste bin Most households will have space for a garden waste bin, which is the easiest way to recycle. If your property isn’t suitable for a bin, please contact us on 01492 555898.
How can you tell I have paid for a service? Once you have signed up for the service, a personalised payment sticker will be posted out to you. We will provide a payment sticker for each of the bins you have paid a subscription for. Place the sticker on the back of your brown bin between the handles. Bins should be at the property boundary by 7am on your collection day, with the handle facing out towards the road so that the sticker is clearly visible. Only garden waste bins with a valid subscription sticker attached will be emptied.

When will my sticker arrive after I pay for my subscription?

It typically takes 10 working days after payment for your sticker to arrive.


What if my sticker does not arrive?

If your sticker has not arrived 10 working days after paying for your subscription, please contact or call 01492 555 898.

Why do the stickers look different this year?

This year’s stickers have added security features to help stop fraud and sticker theft. They are supplied by a company who specialises in bin stickers with added security features.

Why is my address on my sticker?

We added the subscribed premises address to the sticker to help reduce fraud, such as sticker theft. Only the address appears on the bin sticker and not the customer’s name. This ensures the identity of the customer is not disclosed.

What should I do when I receive my sticker?

Set the sticker to one side. Do not remove it from the backing. Thoroughly clean and dry the back area of the bin below where the handles are. Once the bin surface has dried, remove the sticker from its backing. Do not let the sticker adhesive come into contact with surfaces such as clothing or the floor. Place the sticker onto the back of the bin. Do not try to remove the sticker once it has stuck to the bin.

Why do I need to clean my bin before sticking the sticker on?

If the surface of the bin is not clean and dry, the sticker may not stick successfully. The surface must be free from any dust, dirt, water, and cleaning residue to ensure the sticker will stay firmly in place.

What if my sticker falls on the floor as I am fixing it to the bin?

If the sticker falls on the floor and gathers some dirt on the adhesive, the sticker will not function properly. Replacement stickers can be ordered by contacting our office on 01492 555 898.There will be a charge of £3 for all replacement stickers issued.

Can I get a replacement sticker?

Replacement stickers can be ordered by contacting our office on 01492 555 898. There will be a charge of £3 for all replacement stickers issued.

Can I move my sticker after I have stuck it to my bin?

Do not attempt to move the sticker once it has been secured to the bin. The sticker has a security feature that causes it to lose its stickiness if an attempt is made to remove it. It will also lose part of its backing, making it invalid.

What happens to the garden waste you collect? The garden waste we collect is used to make compost locally.
Is there free compost available?

Free Compost is available at our Recycling Centres. 

Compost is available on a first come, first served basis. We are refilling stock levels at the sites regularly, but there may be times when supplies are low or not available.

You need to make an appointment in advance to visit our recycling centres. You can book your appointment here.

If you are looking for a larger quantity of compost for a school or community project please contact us at or on 01492 555898.

How can I check my collection day? Please click here to check your collection day.
How many bags are the bins equivalent to? Our bins are 240L, equivalent to 2 green bags.

I have a bin that I am not using anymore. How do I dispose of it?

You can bring unwanted bins to our Recycling Centre at Mochdre. You need to make an appointment in advance to visit our recycling centres. You can book your appointment here.

I would like another bin; do I have to pay for delivery? Bin deliveries are free on your first order, but there is a £20 delivery charge for any bins ordered at a later date.
What happens if my bin goes missing? First check with your neighbours to see if they have it. If your bin cannot be found then please contact us on 01492 555898 and we can arrange a replacement for a fee (dependant on circumstances).
Will my collections stop during the Winter months?

No, collections will continue on a fortnightly basis right throughout the year.