Wales Garden Waste Collections

We provide a garden waste collection service in Conwy.

Our office is opening from 9am – 5pm (Monday – Friday)

Sign up and pay for collections here

Is this your first order? Yes - Click here No - Click here

Please note: this is for subscriptions to the garden waste collection service up until end of March 2021. A new subscription form for the period April 2021 – March 2022 will be available in early 2021.

Please read our GDPR Privacy Notice which explains how we use and store the personal information you provide us with.

To view an information leaflet explaining how to use the service click here.

To view your collection day click here.

Why sign up for this service?

Regular fortnightly collection
Easy to use wheelie bin – no more heavy bags
No need to visit the recycling centre

How much does it cost?

Collection costs are £35 per year for one brown bin and there is no delivery charge.

You can subscribe for the service at any point during the year. You will only be charged for the rest of the year, not the full 12 months.

For additional bins:

Collection costs are £20 per bin for up to three additional bins.
There is a £20 delivery charge for any additional bin orders that you make after your initial order.

If your property is not suitable for a bin please contact us on 01492 555 898.

What happens after I sign up for the service?

We will email you with further information on how to use the service.
A brown bin will be delivered to your household.
We will collect your garden waste on a fortnightly basis.

What can be recycled

Grass, leaves and weeds
Flowers and plants
Hedge clippings
Twigs and small branches
Shrub prunings
Bark

What we don't collect

Soil
Rubble
Large branches
Compost bags, pots or other rubbish
Animal waste
Garden furniture or tools
Invasive weeds such as Japanese Knotweed or Giant Hogweed that cannot be composted by law

Christmas 2020 Collections

The table below shows alternative collection dates for the Christmas period.

Normal Collection Date	Alternative Collection Date
Monday 21st December 2020	Saturday 19th December 2020
Tuesday 22nd December 2020	Monday 21st December 2020
Wednesday 23rd December 2020	Tuesday 22nd December 2020
Thursday 24th December 2020	Wednesday 23rd December 2020
Friday 25th December 2020	Thursday 24th December 2020
Friday 1st January 2021	Saturday 2nd January 2021

Frequently Asked Questions

Is this a one off payment?	No – you will need to pay each year for your collection service. There will be a charge for each bin collected.
Can I pay for a one-off collection?	No - we are only offering a subscription, but you can start this when you need it.
Can I line my bin to keep it clean or put bags of garden waste in the bin?	No, garden waste must be loose in the bin. Please do not place any bags in the bin.
Will extra garden waste be collected if left out beside bin?	No, only garden waste contained in bins will be collected.
What happens if I move house during my subscription?	If you move to another address in Conwy County, you can move your subscription with you if you let us know. If you move out of Conwy County, the subscription will stay with the property.
What if I need an assisted collection?	If you don’t have anyone to help you, you can ask for an assisted collection if you have difficulty moving your bin to the kerbside on collection day.
I don’t have space for a garden waste bin	Most households will have space for a garden waste bin, which is the easiest way to recycle. If your property isn’t suitable for a bin, please contact us on 01492 555898.
What should I do with the old green sacks?	You can use the old green sacks for moving your garden waste or for storage.