Frequently Asked Questions

Is this a one-off payment?  No, you will need to pay each year for your collection service. There will be a charge for each bin collected.
Will the subscription fee reduce if I sign up later in the year? No, the fee will be the same no matter when you sign up.
Can I pay for a one-off collection? No, we are only offering an annual subscription. You can start your subscription at any time but you will pay for the full year.
Can I line my bin to keep it clean or put bags of garden waste in the bin? No, garden waste must be loose in the bin. Please do not place any bags in the bin.
Will extra garden waste be collected if left out beside the bin? No, only garden waste contained in bins will be collected.
What happens if I move to a new house during my subscription? If you move to another address in Conwy County, you can move your subscription with you if you let us know. If you move out of Conwy County, the subscription will stay with the property.
What if I need an assisted collection? If you don’t have anyone to help you, you can ask for an assisted collection if you have difficulty moving your bin to the kerbside on collection day.If you have an assisted collection with Conwy County Borough Council collections, you will automatically have an assisted collection with Bryson Recycling.
I don’t have space for a garden waste bin Most households will have space for a garden waste bin, which is the easiest way to recycle. If your property isn’t suitable for a bin, please contact us on 01492 555898.
When is the new collection period?

The new subscription period will run from week commencing 19th April 2021 until the 15th April 2022.

How can you tell I have paid for a service? Once you have signed up for the service, a payment sticker will be posted out to you. We will provide a payment sticker for each of the bins you have paid a subscription for. Please attach the sticker to the lid of each bin you have so our crews know your collection has been paid for. Bins that do not have a sticker attached will not be emptied.
I haven’t received a payment sticker. If you have signed up to the service and haven’t received your payment sticker please email gardenwaste@brysonrecycling.org and provide your name, address and contact number.
What happens to the garden waste you collect? The garden waste we collect is used to make compost locally.
Is there free compost available? Compost is not currently available due to COVID-19 restrictions, but it will be available in future. We will email you to let you know when compost is available. You can follow us on Facebook for updates too.
How can I check my collection day? Please click here to check your collection day.
How many bags are the bins equivalent to? Our bins are 240L, equivalent to 2 green bags.
I no longer want to take part in the service, will you collect my bin? No, but you can bring the bin to a local Recycling Centre for disposal.
I would like another bin; do I have to pay for delivery? Bin deliveries are free on your first order, but there is a £20 delivery charge for any bins ordered at a later date.
My bin hasn’t been emptied? If your bin has not been emptied, please report it here. A member of staff will then contact you regarding your collection.